Refund policy

Return and Refund Policy for Digital Products

Last updated: 10/07/2026

Thank you for purchasing our digital products. We want you to have a positive experience, and we are committed to providing high-quality digital content and support.

1. Digital Product Refund Policy

Due to the nature of digital products, all sales are generally considered final once the product has been purchased and access has been provided, downloaded, or delivered.

Because digital products cannot be physically returned, we do not accept returns or provide refunds except in the circumstances outlined below.

2. Eligibility for a Refund

A refund may be considered if:

  • You did not receive access to the purchased digital product due to a technical issue on our side.
  • The digital product is significantly different from the description provided at the time of purchase.
  • The file provided is corrupted, defective, or cannot be accessed due to an error caused by us.
  • You were charged incorrectly due to a billing error.

Refund requests must be submitted within [number of days, e.g., 14 days] of the purchase date.

3. Non-Refundable Purchases

Refunds will generally not be provided for:

  • Change of mind after purchase.
  • Accidental purchases made by the customer.
  • Lack of compatibility with the customer’s device or software if system requirements were provided before purchase.
  • Failure to read product descriptions, instructions, or requirements before purchasing.
  • Products that have already been downloaded, accessed, or used, where applicable.

4. How to Request a Refund

To request a refund, please contact us at:

Email: [Your Email Address]

Please include:

  • Your name
  • Order number or purchase confirmation
  • Date of purchase
  • Description of the issue
  • Any relevant screenshots or supporting information

We will review your request and respond within [number of business days].

5. Refund Processing

If your refund request is approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

6. Technical Support

Before requesting a refund, we encourage you to contact our support team so we can help resolve any technical issues or access problems.

We are committed to assisting customers and ensuring that purchased digital products are delivered as intended.

7. Policy Changes

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with the updated revision date.

8. Contact Us

If you have any questions about this policy, please contact us:

365 Lock In
Email: info@365lockin.com
Website: 365lockin.com